Return policy Aiko Sanitary Ware is always committed to providing you with high-quality sanitary products. If for any reason you are not completely satisfied with our products, we offer the following refund policy: 1. Return time: within 30 days from the date of receipt of the goods, the customer has the right to apply for return. Applications beyond 30 days will not be accepted. two。 Return conditions: the product must be unused and maintain the original sales status, that is, the product packaging is complete, accessories, manuals, warranty cards and other documents are complete. 3. Return process: the customer needs to submit the return request through the customer service channel and provide the order number, purchase certificate and reason for the return. We will provide the return address and corresponding return guidelines after confirming the return request. The customer is responsible for arranging the return transportation and bears the risk and cost of the return transportation. 4. Refund process: once the returned items are received and confirmed to meet the return conditions, we will process the refund within 7 working days. The refund will be returned to your payment channel, and the payment process may require additional processing time from the bank or payment service provider. 5. Damaged or wrong product: if the returned product is damaged in transit, or if you receive something other than the purchased product, please contact our customer service within 48 hours of receiving the goods and provide evidence of the damage (such as photos) so that we can solve the problem in time. 6. Special orders: for customized products, returns are not accepted unless there are quality problems or do not meet the specifications of the order. Protect customer rights and interests and financial control: Aigao Sanitary Ware is committed to protecting customer rights and interests and improving customer satisfaction through transparent refund policies. Our policy aims to build trust with customers by accurately describing the return conditions and procedures and ensuring the timeliness of refunds. At the same time, in order to effectively carry out financial control, we maintain a strict return audit system to ensure the accuracy of the returned goods verification process, so as to prevent potential financial risks. Our return process also helps protect companies from unprovoked returns and maintain financial stability and predictability. Aigao Sanitary Ware's return and refund policy gives us a competitive advantage in the market, and we have established our position as a reliable bathroom brand through high standards of customer service and support.