1. Return policy statement: Aigao Sanitary Ware is committed to providing you with sanitary products that meet the highest quality standards. We focus on customer satisfaction and do our best to ensure that you are 100% satisfied with the products you buy. However, if the product does not meet your expectations, here is our return policy: 1. Return time frame: customers can apply for return within 30 days after receiving the goods. two。 Return conditions: the goods must be in the original state, unused, uninstalled, complete with accessories, and maintain their original packaging. Customized products cannot be returned unless they have quality problems or do not meet the specifications. 3. Quality assurance: if there are any quality problems after receipt, we will take full responsibility through free replacement or full refund. 4. Return procedure: to make a return request, please submit the return request through our customer service center, and provide the order number, product photo and return reason. Our customer service staff will guide you through the return process. 5. Freight liability: if the return reason is caused by us (such as sending the wrong goods, product damage, etc.), we will bear the return freight. For other returns not related to product quality, the freight shall be borne by the customer. 6. Refund process: after we confirm that the returned product has been received and checked correctly, we will process the refund within 7 working days. The refund will be returned to the customer in accordance with the original way of payment. Second, the protection of customer rights and interests and the establishment of trust: 1. Transparent communication: all conditions and procedures of the return policy will be explained in detail and communicated transparently to ensure that customers fully understand the return terms before purchase. two。 Respect customer feedback: every customer feedback will be taken seriously to improve our product quality and service standards. 3. Timely update: we will regularly review and update the return and refund policy according to market demand and customer opinions to ensure the fairness and rationality of the policy. Financial control and competitive advantage: 1. Financial control: reduce unnecessary financial losses through a standardized return review process while ensuring efficient circulation of funds. two。 Competitive advantage: our flexible and fair return and refund policy is designed to build a long-term trust relationship and enhance customer loyalty so as to gain a competitive advantage in the market. We are always committed to maintaining a professional, accurate and authentic brand image, and are committed to providing high standards of customer support and after-sales service. I hope you can enjoy the "quality of life" brought by Aiko bathroom.