1. Return policy: Aiko Sanitary Ware is committed to providing consistent high-quality products and services to our B2B customers. If the product received by the customer is defective in quality or does not comply with the provisions of the contract, we provide the following clear return policy: 1. Return conditions: -within 30 days after receiving the goods, if there is a quality problem or the product description is not in line with the reality, the customer can apply for a return. -the returned product must be in an unused state, keep the original package intact, and attach all accessories and accompanying documents. -customized products will not be returned except for production defects. two。 Return process: -customers need to contact our customer service department and provide the order number, product photo and detailed reasons for return. -We will verify it within 3 working days and guide the customer to complete the return process. -after approving the return request, we will provide detailed instructions for shipping the return. 3. Return freight: If the reason for the return is that the product quality or description does not match, Egao Sanitary Ware will bear the return freight. -other return reasons, such as the customer's own reasons, the return freight shall be borne by the customer. Second, refund policy: After receiving and confirming that the returned goods are correct, we will act in accordance with the following refund policy: 1. Refund time: -after the product return confirmation is received, we will process the refund within 7 working days. two。 Refund method: -the refund will be returned to the customer's account through the original payment channel. If the original payment channel is not available, we will negotiate with the customer to choose the appropriate refund method. 3. Refund amount: -orders that fully meet the return conditions will be fully refunded. -if the returned product is damaged or missing due to customer reasons, a partial refund may be made according to the actual situation. Aigao Sanitary Ware is always committed to ensuring customer satisfaction and rights and interests. Our return and refund policy aims to build strong customer trust and maintain brand reputation, while ensuring that the financial process is reasonable and controllable. Our clear and reasonable return and refund policy provides a strong competitive advantage for Aiko Sanitary Ware and our valued customers.